Eight Resources You Can Use Now
The Services Innovation Gap
"Breakthroughs in Service Economics," Keynote presentation (PDF) from May 2009 conference
Winning Service Strategy in a Changed Economy - Keynote presentation (PDF) from October 2008 conference
Service Technology Trends - Conversations from October 2008 SSPA, AFSMI & TPSA conference - white paper by John Ragsdale
How do we continue to deliver top-level services when we are financially hamstrung? - Article by Bill Rose, VP of Services Research, SSPA
Top 10 Outsourcing Tips for Uncertain Economic Times - Article by Bill Rose, VP of Services Research, SSPA
Eye on Service: Tech Services Blog by John Ragsdale -
Economic downturns = uptick in tech M&A; why our industry is better positioned now than it was for the 2001 tech crash; and more
Cutting Operational Expenses with Innovative Technology:
Web Self-Service Knowledge Management - Article by John Ragsdale, VP of Technology Research, SSPA
New Research: SSPA Members Only
June 2009: 2009 SSPA Member Technology Survey Author: John Ragsdale, Vice President of Research, SSPA
June 2009: SSPA Service Insight Author: Thomas E. Lah, Executive Director, TPSA
