This is an Event You Don't Want to Miss!

Just listen to what your colleagues have to say about the value you can expect from an
SSPA Best Practices conference.

Hear from Industry Thought Leaders:

Eric Chester, Founder & President, Generation Why	Denise Rundle, General Manager, Global Consumer Support, Microsoft	Andreas Graesser, Vice President, Active Global Support, SAP America	Mary Cay Kosten, Senior Vice President, Global Customer Services, Sun Microsystems	John Ragsdale, VP Research, SSPA	Stephen Smith, Executive Director, SSPA

View Detailed Agenda

Join us for the SSPA Best Practices 2008 conference, May 4 – 6 in Santa Clara. This year’s theme is Essential Elements of Support and will address the core fundamentals that, when executed well, can help take you from break-fix to breakthrough support.  Bring your entire team to this valuable event that will have more than 70 unique sessions.  You’ll leave with practical solutions, tested methods and new ideas —best practices you can apply as soon as you return to the office.  

The SSPA Best Practices 2008 conference provides the perspective and knowledge you need to advance your organization in the essential elements of support:

Embracing Web 2.0 Knowledge Management Talent Management Benchmarking and Metrics Support Operations

Innovative Support Technology Consumer Support Management Excellence Best Practices for Small and Medium Businesses

In the SSPA tradition, this Conference includes Best Practices Sharing Sessions in every track. These facilitated discussions provide a unique and powerful peer-to-peer learning experience and present a unique opportunity to expand your professional network.

The SSPA 2008 Best Practices conference is the pre-eminent industry event that helps you build a world class support organization and deliver a breakthrough customer experience.