The shortest distance between where you are and where you want to take your service and support organization.
As the industry’s foremost professional group, the SSPA is a key resource for the information and solutions you need to make better business decisions. We bring together the best minds from across the industry spectrum – from established companies with successful track records to the pioneering newcomers with out-of-the-box ideas. We partner with thought leaders like J.D. Power to create certification programs that build the industry’s credibility and influence. And we never lose sight of the fact that, as service and support professionals, we play a key role in the success of the organizations we serve.
The SSPA offers you the tools, facts and expertise you need to navigate the changing service and support landscape in both enterprise and consumer markets:
- Industry best practices developed through objective research and long-term experience
- An unmatched knowledge base that provides innovative, on-point answers to the issues you’re facing
- Over 100 performance metrics that enable you to measure your organization’s effectiveness, cut costs, mitigate risk, and preserve margins.
- Coverage of technical support, field service, eSupport, self-service, customer service and other key areas.
SSPA memberships are on a corporate basis. Membership fees are due annually and based on worldwide corporate revenues.
To learn about your company becoming an SSPA member please complete the form below and an SSPA Membership Development Director will contact you to schedule a 45 minute briefing for your top professional services executive.
Thanks, and we look forward to hearing from you!
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