SSPA | Service & Support Professionals Association

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The SSPA News community now has more than 17,000 subscribers. Every quarter, we're publishing relevant and compelling content on today's business issues; service delivery, services marketing & sales, tools & technology, talent management & development, best practices, knowledge management, and more. The last three months of content are outlined below, with archives dating to 2002 listed further down. The SSPA is an organization for members, by members. If you're interested in contributing your insight and expertise in an SSPA News article, please click here.
May 2008: Featured Abstracts In This Issue: SSPA Spring 2008 Recognized Innovators Servicing the SMB Marketplace Measuring Service Effectiveness The Seven Skills of Highly Effective Support Staffers No More (Support) Tiers! The Wiki Way to Support Knowledge	March 2008: Featured Abstracts In This Issue: Preparing For the Future Support Technology Heat Map Reengineering Customer Support Developing Services Managers Making Happy Customers Happier Creating a Customer-Focused Culture	February 2008: Featured Abstracts In This Issue: Special Account Services: One Size Does Not Fit All Patterns of Project Management Success Running Technical Support with SaaS Solutions Feedback Gathering: A Process, Not an Event Selling Service Contracts through Channel Partners Beyond Satisfaction to Customer Loyalty
2008 January 2008	2007 November 2007 October 2007 September 2007 August 2007 July 2007 June 2007 May 2007 April 2007 March 2007 February 2007 January 2007	2006 December 2006 November 2006 October 2006 September 2006 August 2006 July 2006 June 2006 May 2006 April 2006 March 2006 February 2006 January 2006
2005 December 2005 November 2005 October 2005 September 2005 August 2005 July 2005 June 2005 May 2005 April 2005 March 2005 February 2005 January 2005	2004 December 21, 2004 December 14, 2004 December 7, 2004 November 30, 2004 November 16, 2004 November 9, 2004 November 2, 2004 October 26, 2004 October 19, 2004 October 12, 2004 September 28, 2004 September 21, 2004 September 14, 2004 September 7, 2004 August 31, 2004 August 24, 2004 August 17, 2004 August 10, 2004 August 3, 2004 July 27, 2004 July 20, 2004 July 13, 2004 July 7, 2004 June 29, 2004 June 22, 2004 June 15, 2004 June 8, 2004 June 1, 2004 May 25, 2004 May 18, 2004 May 11, 2004 May 4, 2004 April 27, 2004 April 20, 2004 April 13, 2004 March 30, 2004 March 23, 2004 March 16, 2004 March 9, 2004 March 2, 2004 February 24, 2004 February 18, 2004 February 10, 2004 February 3, 2004 January 27, 2004 January 20, 2004 January 13, 2004 January 6, 2004	2003 December 16, 2003 December 9, 2003 December 2, 2003 November 25, 2003 November 18, 2003 November 11, 2003 November 4, 2003 October 28, 2003 October 21, 2003 October 14, 2003 October 7, 2003 September 30, 2003 September 23, 2003 September 16, 2003 September 9, 2003 September 3, 2003 August 26, 2003 August 19, 2003 August 12, 2003 August 5, 2003 July 29, 2003 July 22, 2003 July 15, 2003 July 8, 2003 July 1, 2003 June 24, 2003 June 17, 2003 June 10, 2003 June 3, 2003 May 28, 2003 May 20, 2003 May 13, 2003 May 6, 2003 April 29, 2003 April 22, 2003 April 15, 2003 April 8, 2003 April 1, 2003 March 25, 2003 March 18, 2003 March 11, 2003 March 4, 2003 February 25, 2003 February 19, 2003 February 11, 2003 February 4, 2003 January 28, 2003 January 22, 2003 January 14, 2003 January 7, 2003
2002 December 17, 2002 December 10, 2002 December 3, 2002 November 26, 2002 November 19, 2002 November 12, 2002 November 5, 2002 October 29. 2002 October 15, 2002 October 8, 2002 September 24, 2002

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